1.Who we are

Wavelink Networks LTD ("Wavelink", "we", "us") is an Internet Service Provider and electronic security and ICT company based in Nairobi, Kenya. We are the data controller for the personal data described in this policy.

2.The data we collect

When you contact us or ask for a quote, through our website form, phone, WhatsApp or email:

• your name, phone number and email address
• the service you are interested in and your location or area
• anything you choose to tell us in your message

When you become a customer:

• contact details and the installation address or site location
• details of your package, equipment installed and service history
• billing and payment records, such as amounts and payment references
• support requests and messages you send us

When you use our internet service, our network records technical data needed to run it, such as the identifiers of the router or devices we connect, assigned IP addresses, connection times and data usage. We do not read the content of your browsing or communications.

When you visit our website, our hosting and website software record basic technical data such as your IP address, browser type and the pages you visit, and may set cookies needed for the site to work. Our contact page shows an embedded Google Map, which is provided by Google under its own privacy policy.

3.Why we use your data

• to answer your enquiry, visit your site and prepare a quotation
• to install, connect, maintain and support your service
• to bill you, record payments and keep proper accounts
• to keep our network and our customers safe from misuse and fraud
• to tell you about outages, maintenance and changes to your service
• to send you offers, only where you have agreed to receive them
• to meet our obligations under Kenyan law, including communications, tax and data protection law

We rely on one or more of these lawful grounds: performing our contract with you or taking steps before it, complying with the law, our legitimate interest in running a safe and reliable business, and your consent where we ask for it. You may withdraw consent at any time.

4.Security installations

When we install CCTV, access control, alarms or similar systems, we need details of the premises and the people who will use the system. Recordings and access logs produced by your system belong to you. We only view them when you ask us to, for example during setup, repair or support, and we do not keep copies afterwards unless you ask us to.

5.Who we share it with

We do not sell your personal data. We share it only where needed:

• with service providers who help us run the business, such as website hosting, email and payment providers, under confidentiality obligations
• with our technicians and partners who carry out work for you
• with government authorities, regulators or courts when Kenyan law requires it

Where a provider stores data outside Kenya, we take the safeguards the Data Protection Act requires for transfers.

6.How long we keep it

We keep enquiries for as long as needed to answer them and follow up. We keep customer, billing and network records for as long as you are a customer and afterwards for the periods required by Kenyan tax, communications and other laws. When data is no longer needed we delete it or make it anonymous.

7.How we protect it

We use reasonable technical and organisational measures to protect your data, including restricted staff access, password protected systems and secure connections. If a breach puts your rights at risk, we will notify the Office of the Data Protection Commissioner and you as the law requires.

8.Your rights

Under the Data Protection Act, 2019 you have the right to:

• be informed of how your data is used
• access the personal data we hold about you
• have wrong or incomplete data corrected
• have data deleted where we no longer have a lawful reason to keep it
• object to processing, including direct marketing
• receive your data in a portable format where this applies

To use any of these rights, contact us at info@wavelinknetworks.co.ke or 0748 111 304. We may ask you to confirm your identity first.

9.Complaints

If you are unhappy with how we handle your data, please talk to us first so we can put it right. You also have the right to complain to the Office of the Data Protection Commissioner (ODPC) at www.odpc.go.ke.

10.Children

Our services are contracted by adults. We do not knowingly collect personal data from children through this website.

11.Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.