We understand that life is full of transitions. Whether you're moving across town, relocating to a new city within our coverage area, or shifting your business to a new premises, one of the last things you want to worry about is losing your internet connection. That's why we've made migrating your Wavelink service between locations as smooth and stress-free as possible.
Why migration matters
Your internet service is more than just a utility—it's your connection to work, entertainment, education, and the people you care about. When you move, having your connectivity ready from day one makes all the difference. Instead of starting a new contract or searching for a new provider, our customers can simply transfer their existing service to any of the many locations we serve.
How the process works
Migrating your Wavelink service begins with a simple notification. Once you know your moving date, contact our customer care team through our hotline, email, or customer portal. Provide us with your new address, and our team will immediately verify whether the location falls within our coverage network.
If your new home or office is within a serviced area, we'll schedule an installation or transfer date that aligns with your move. In most cases, our technicians can have you connected within 24 to 72 hours of your arrival. Where possible, we'll even arrange for your service to be active before you move in, so you walk into a fully connected space.
For locations that require additional infrastructure, our engineering team will conduct a site assessment and provide a clear timeline for establishing connectivity at your new address.
What stays with you
When you migrate with Wavelink, you keep more than just a connection. Your account history, your existing plan, and any loyalty benefits you've earned move with you. There's no need to pay new registration fees or purchase fresh equipment if you're transferring your existing router and hardware. Our billing cycle can also be aligned with your move to ensure you're never paying for service at two locations simultaneously.
Business migrations
We know that for businesses, downtime means lost revenue. Our dedicated business support team handles commercial migrations with priority scheduling, ensuring minimal disruption to your operations. We can also take the opportunity to review whether your bandwidth needs have changed—many businesses find that a move is the perfect time to upgrade to a higher-capacity plan or add services such as dedicated bandwidth, static IP addresses, or enhanced security packages.
A few things to keep in mind
To ensure a seamless migration, we recommend notifying us at least seven days before your planned move. This gives our team adequate time to prepare your new location and avoid any gap in service. It's also important to safely pack your Wavelink equipment—router, power adapter, and cables—as these will be reinstalled at your new address. If any equipment is lost or damaged during the move, let us know and we'll arrange replacements at standard rates.
Please note that migrations are only possible between locations within our service coverage. If you're moving outside our network footprint, our team will be happy to discuss your options, including contract settlement or service suspension.
We're with you, wherever you go
At Wavelink Networks LTD, our commitment doesn't end at a single address. We believe your connectivity should travel with you. Our growing coverage footprint means more and more customers can carry their trusted service from one home or office to the next.
Moving is complicated enough. Your internet shouldn't be. Contact Wavelink Networks LTD today to learn more about migrating your service, and let us keep you connected—no matter where life takes you.