To connect to Safaricom Home Fibre in Mombasa, first verify coverage in areas like Nyali, Bamburi, Kisauni, Likoni, Changamwe, or Mombasa CBD, where it’s widely available.
Coverage Check
Dial *400# on a Safaricom line, select Fibre Availability, and enter your estate or location for an SMS response. Alternatively, use the MySafaricom App (download from Play Store/App Store), go to Home Fibre, and input your Mombasa address. Visit internet.safaricom.co.ke, call 100 (Safaricom line) or 0722 002 100 (others), or check at a local Safaricom shop with ID and proof of address.
Signup Process
Choose a plan: 10 Mbps (Ksh 2,999/month), up to 100 Mbps (Ksh 12,499). Receive a unique Fibre Account Number via SMS after selection. Pay first month’s fee plus any waived Ksh 3,000 setup via M-PESA Paybill 150501 using that account; bulk payments (3/6/12 months) get discounts.
Installation Steps
A technician schedules a 1-2 hour visit post-payment, installing the Optical Network Terminal (ONT) for fibre signal conversion and connecting the Wi-Fi router. They set default SSID/password (on router sticker) and Ethernet ports. Service activates with an SMS; test speeds at speedtest.net.
Device Connection
Scan the SSID from the router sticker on phones, laptops, or TVs; enter the password. For wired, plug into Ethernet ports. Access router admin at 192.168.100.1 (browser), log in with sticker credentials, then update SSID/password and enable WPA3 for security.
Management Tips
Manage via MySafaricom App: upgrade, pay, or check usage. For issues, email [email protected], call 400, or request relocation (free with your router). In Mombasa’s humid climate, ensure good ventilation for the ONT/router.